FAQ
Mission Statement
To be an ethical, viable, and credible alternative to dealer franchise shops for service and repair of Mercedes-Benz and Porsche automobiles.
Questions & Answers
My Mercedes is still under factory warranty, will my warranty be voided if I take it outside the dealer for servicing?
No. RS Motorwerks can competently perform your maintenance on your Mercedes or Porsche (saving you money over the dealer price), and advise you if you need any repairs to be completed under warranty. We will help you get the most out of your factory warranty. RS Motorwerks is proactive in that we look for what caused the problem and provide you information on possible future issues. This is what sets us apart from the dealer.
Will my service books be stamped and authenticated?
Yes, we fill out your service booklet, stamp it with our corporate seal, reset your instrument cluster, and put a service reminder on the inside of your windshield.
Both Porsche and Mercedes recommend the use of Mobil1 OW40 synthetic oil. What oil does RS Motorwerks use?
There are several different brands that have been approved by both companies. We use Valvoline products: specifically Synpower 5W-40 for newer cars and Maxlife 20W-50 for pre- 1998 high mileage Models. Per the
attached approval letters
, both companies have endorsed the use of Valvoline Synpower.
, both companies have endorsed the use of Valvoline Synpower. My Mercedes ML 320 has two differentials and a transfer case. I didn't see any service recommendation in my books. How often should these be serviced?
There is no recommended service interval for these often overlooked items. We include this service as a part of a B Service for our first-time customers and then revisited every 60,000 miles.
I have an aftermarket warranty. Do you accept them?
Yes, we accept all aftermarket warranties so long as the insurer is still solvent. We do advise that often these companies will send an inspector to verify the legitimacy of a claim. They will require your Mercedes not be removed from the facility until the vehicle is inspected to prevent potential further damage. Sometimes, we need the car several days before we can get authorization to start repairs.
My car is at the Mercedes dealer and they say I need my brake pads and rotors replaced. What should I do?
Schedule an appointment, and we will inspect it for you at no charge. We take a conservative approach when it comes to replacing brake components such as rotors. We reuse rotors unless they are below-the-minimum thickness stamped on the part or if they are warped. Many dealers are adopting the principle that if the rotor measures .4 mm above minimum it should be replaced. We feel that this approach is overly aggressive and needlessly pressures clients to spend hundreds of dollars more than is necessary to have a safe brake system.
Do you accept credit cards?
We accept Visa, Mastercard, American Express and Discover.
Warranty
All repairs come with a 12 month / 12,000 mile warranty on parts and labor unless other specified.
About the Parts We Use
We use only the highest quality parts from Mercedes or their OEM Suppliers.
Rental Cars
We have an excellent relationship with Hertz Rent-a-Car with special rates.
